Contact Us

Short Line Parts can be contacted via the following information:

Phone: 605-951-0167
Email: sales@shortlineparts.com

Mailing address:

2702 E. Bragstad Dr
Sioux Falls, SD 57103

Shipping and Delivery

Our preferred method of shipping is via package carrier, usually UPS. This gives the ability to track packages, helping both us and our customers solve problems related to shiphping, if such problems should occur.

Privacy and Security

Short Line Parts, LLC, does not release or sell our customer information to any third parties. The customer information that we enter into our system, or that you enter into your customer profile, is done solely to streamline business between us and our customers. It allows us to process orders more quickly, which makes for quicker service to you. We retain that information as securlty as possible to prevent unauthorized leaks or access. 

Returns and Replacements

Returns and replacements must be coordinated through Short Line Parts, LLC, before shipping items back. This process is started by contacting us via either phone or email. If troubleshooting does not resolve your issues and replacement is necessary, a Return Authorizaiton will be given. With that necessary information, you can include the Return Authorization number on your package when you place your return. Items that are received in a damaged condition will be replaced free of charge to the customer, including free shipping. (Return shipping is covered by the customer.) 

Ordering

Ordering can be done via website or phone. We enourage you to use our website - it offers the ability to inform, searc, compare and purchase items quickly and efficiently. If you have questions that are not answered online, or if you prefer to order by phone - we will be happy to speak with you! An email or phone call will get the conversation started. 

Payment, Pricing, and Promotions

To the best of our ability, online pricing is current and accurate. Sales and promotions are indicated online, and may be mentioned in advertisements or newsletters as well.  Payment can be made online via credit card, or by check and purchase order if arranged beforehand with Short Line Parts, LLC.

Viewing Orders

If your order was placed online, you can log in to your account to view that order (or past orders).  Go to shortlineparts.com and click on "Log-In" in the upper right-hand corner of the page.  Log in using the information that you set when you placed your order, click on My Account, and view your information.

Updating Account Information

If you placed your order online, you can log in online to update your account information.  Go to shortlineparts.com and click on "Log-In" in the upper right-hand corner of the page.  Log in using the information that you set when you placed your order, click on My Account, and change your information.

Privacy Policy

This privacy policy sets out how Short Line Parts, LLC uses and protects any information that you give Short Line Parts, LLC when you use this website. Short Line Parts, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Short Line Parts, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@shortlineparts.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 2702 E. Bragstad Dr, Sioux Falls, SD 57103.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT

The number of items in your Wishlist.

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