Short Line Parts Shipping & Returns
Short Line Parts can be contacted via the following information:
214 US Highway 18
Inwood, IA 51240
Shipping and Delivery
Our preferred method of shipping is via package carrier, usually UPS. This gives the ability to track packages, helping both us and our customers solve problems related to shiphping, if such problems should occur.
Privacy and Security
Short Line Parts, LLC, does not release or sell our customer information to any third parties. The customer information that we enter into our system, or that you enter into your customer profile, is done solely to streamline business between us and our customers. It allows us to process orders more quickly, which makes for quicker service to you. We retain that information as securlty as possible to prevent unauthorized leaks or access.
Returns and Replacements
Returns and replacements must be coordinated through Short Line Parts, LLC, before shipping items back. This process is started by contacting us via either phone or email. If troubleshooting does not resolve your issues and replacement is necessary, a Return Authorizaiton will be given. With that necessary information, you can include the Return Authorization number on your package when you place your return. Items that are received in a damaged condition will be replaced free of charge to the customer, including free shipping. (Return shipping is covered by the customer.) Please Note: There is a 20% restocking fee on all orders. Shortline Parts will not be held responsible for damage done to customer's equipment by installing wrong parts or incorrect installation.
Ordering can be done via website or phone. We enourage you to use our website - it offers the ability to inform, searc, compare and purchase items quickly and efficiently. If you have questions that are not answered online, or if you prefer to order by phone - we will be happy to speak with you! An email or phone call will get the conversation started.
Payment, Pricing, and Promotions
To the best of our ability, online pricing is current and accurate. Sales and promotions are indicated online, and may be mentioned in advertisements or newsletters as well. Payment can be made online via credit card, or by check and purchase order if arranged beforehand with Short Line Parts, LLC.
If your order was placed online, you can log in to your account to view that order (or past orders). Go to shortlineparts.com and click on "Log-In" in the upper right-hand corner of the page. Log in using the information that you set when you placed your order, click on My Account, and view your information.
Updating Account Information
If you placed your order online, you can log in online to update your account information. Go to shortlineparts.com and click on "Log-In" in the upper right-hand corner of the page. Log in using the information that you set when you placed your order, click on My Account, and change your information.